FAQs

1. When will you ship my order?

We aim to process your order within 3 business days*.

*Please allow extra time for your order to be processed during public holidays and engaged periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals.

2. Are there any additional costs?

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country.

3. Is my order confirmed?
You will receive a confirmation email shortly you order has been accepted. Please email us at hello@scentoryhk.com if you have not received it.

4. Do offer free returns or exchanges?
Due to the perishable nature of our products, we currently do not accept refunds or exchanges unless the products are defective (on receipt).

If you would like to make an exchange, please email us at hello@scentoryhk.com or message us on Facebook.

5. Can I cancel my order?
You can cancel your order as long as it has not been shipped. Simply drop us an email at hello@scentoryhk.com or message us on Facebook.

Did we miss anything?
If you have more questions, email us anytime at hello@scentoryhk.com or message us on Facebook.